ENGLISH MODULES

Telephoning / Business Correspondence

General Telephoning Phrases; introduces genuine and versatile language practiced in authentic contexts; the standard phrases in formal and informal correspondence; Letters, emails, faxes and their differences; Confirmations; How to write inquiries and offers

Socialising

Greetings and introductions; Offering and receiving hospitality; Apologising for being late; Small talk; Cultural differences

Meetings

Greetings and Introductions; Introducing the agenda; Controlling the discussion; Suggestions and recommendations; Agreeing and disagreeing; Clarifying and summarising; Furthering the discussion; Closing a meeting; International meetings

Presentations

Opening a presentation; Introducing yourself; Giving an overview; Making a presentation flow; Comparing and contrasting; Using visual aids; Explaining results and consequences; Involving the audience; Dealing with questions

Negotiations

Greetings and introductions; Agreeing on goals and procedures; Checking on requirements; Putting forward proposals; Accepting and rejecting proposals; Proposing solutions; Summarising progress; Confirmation of agreement